When it comes to getting the best from your workforce an effective recognition programme can boost employee engagement, retention, and productivity. In the latest webinar from The HR World and sponsored by Achievers, Caitlin Nobes, from Achievers‘ own Workforce Institute explored employee performance and effective recognition with practical input from Samsung’s Senior Director, Total Rewards, Merlyn Sequeira.

Kicking off with the insight that just 40% of HR leaders say their current recognition program drives business results, while 63% plan to increase investment anyway, both speakers were keen to ensure viewers of the webinar would be able to make their recognition programmes deliver real results for the business. After all, while the enthusiasm to invest in this area is encouraging doing so without being certain of return on investment or impact seems a little rash.

Citing research from Achiever’s own 2024 State of Recognition report, the webinar explained how to record business results effectively and how to make the recognition programme ingrained within the fabric of the company. Merlyn Sequeira explained how Samsung’s own recognition programme has evolved over the years matching the objectives of the business and expected behaviours of employees and managers.

While the recognition programme is introduced from the start of a employee’s career with the company there are also initiatives to ensure the programme is consistently used throughout the business. Initiatives such as mobile platforms for recognition and the promotion of social recognition can both deliver benefits for the business. Indeed, the webinar also highlighted businesses who are able to deliver their recognition programme in a creative way such as using kiosk technology to deliver recognition at exit points at work.

Caitlin Nobes was keen to emphasise that what gets recognised gets repeated so organisations need to be certain that their recognition scheme is performing as they need it too. The webinar also identified three traits of a strategic recognition programme: driving high usage, delivering high frequency meaningful recognition and aligning the recognition programme to business goals.

By taking the right approach to a recognition programme, how it is designed, delivered, measured and responded to, organisations can make a clear step change in their operations and productivity.

Related Resources

A number of resources, including the webinar slides are available to download here: Webinar Resources – Boosting Business Performance with Strategic Employee Recognition